Privacy Policy

1. Introduction

Simonton Parking ("we", "us", or "our") operates a web-based parking ticket purchase system. This Privacy Policy explains what personal information we collect, how we use it, and what rights you have regarding your data.

2. Information We Collect

When you purchase a parking ticket through our website, we collect the following information:

• Personal Information: First name, last name, email address, phone number, and vehicle plate number.
• Billing Information (optional): Company name, billing address, country, postal code, county, city, and tax identification number — collected only if you choose to provide billing details.
• Payment Information: Payment details are processed securely by Stripe, our third-party payment processor. We do not store your credit card or bank details on our servers.
• Usage Data: Basic cookies required for the website to function properly.

3. How We Use Your Information

We use the collected information for the following purposes:

• Processing and confirming your parking ticket purchase.
• Sending a confirmation SMS and invoice link to your phone number.
• Sending a single expiry/renewal reminder SMS message when applicable.
• Generating invoices through Stripe for your records.
• Providing customer support when you contact us.

4. Phone Number & SMS Policy

Your phone number is collected solely for the purpose of sending you transactional SMS messages related to your parking ticket purchase, including:

• Purchase confirmation and invoice link.
• One expiry / renewal reminder (when applicable).

We do not sell, rent, share, or disclose your phone number to any third party for marketing purposes. Your phone number will never be used for promotional or advertising communications.

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. Standard message and data rates may apply depending on your mobile carrier.

5. Payment Processing

We use Stripe as our payment processor. When you make a payment, your financial information is handled directly by Stripe in accordance with their Privacy Policy. We receive only a confirmation of the transaction — we do not have access to your full card details.

6. SMS Service Provider

Our SMS messages are delivered through Twilio, a trusted third-party communications provider. Twilio processes your phone number solely for the purpose of delivering our transactional messages. Twilio's privacy practices are governed by their Privacy Policy.

7. Cookies & Analytics

Our website uses essential cookies that are necessary for the website to function properly (e.g., session management, CSRF protection). We also store a cookie consent preference in your browser's local storage.

With your consent, we also use the following analytics services to understand how visitors interact with our website and to improve our service:

• Google Tag Manager — a tag management system that may load analytics and marketing tags (such as Google Analytics) based on our configuration. It collects anonymized usage data such as pages visited, session duration, and general geographic location. Google's privacy policy is available at policies.google.com/privacy.
• Microsoft Clarity — records anonymized session replays and heatmaps to help us understand how users navigate our site. Clarity automatically masks sensitive input fields. Microsoft's privacy policy is available at privacy.microsoft.com.

These analytics tools are only activated after you accept cookies via our cookie consent banner. You can withdraw consent at any time by clearing your browser's local storage or cookies and revisiting the site.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including maintaining records of parking transactions for accounting and legal compliance. Order records are kept in accordance with applicable tax and business regulations.

9. Data Security

We take reasonable measures to protect your personal information, including the use of HTTPS encryption for all data transmissions and secure server infrastructure. However, no method of transmission over the Internet is 100% secure.

10. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction or deletion of your personal data.
• Opt out of receiving SMS messages by replying STOP.
• Withdraw consent for data processing where applicable.

To exercise any of these rights, please contact us at hello@example.com.

11. Children's Privacy

Our service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Simonton Parking
Email: hello@example.com